Artist FAQ

Questions?: support@textatrack.co.uk


How do I add a track?

How soon does my track go on sale?

How many tracks can I add?

Do my sales count towards the official charts?

Do my tracks have to be downloaded to count in the official charts?

How do I sell tickets to my gigs?

What format do my tracks have to be in?

Can my tracks be DRM-enabled?

Do I have to make a preview?

Why do the images I uploaded not look right?

Can I set the price of my track myself?

How does someone buy my track?

How do I sell from my MySpace page?

How do I list my tracks in my MySpace page?

How does someone download my track to their phone?

Is it very expensive to download a track to a phone?

Can a user download to both their phone and their PC?

Do Direct to Mobile downloads work on all phones and networks?

Can people can buy my tracks with their mobile in different countries?

Are the SMS instructions the same for each country/site?

Is the price of the SMS to the user the same for each country/site?

How is the 7 Day Chart calculated for each country/site?

Can someone buy my track with their credit card?

How do I pre-release my track?

Why don't Pre-Release tracks appear in the MySpace app?

Is there an extra charge for Pre-release tracks?

Can I cancel my Pre-Release and make my track Active whenever I want?

Can a user obtain a Direct to Mobile download on Pre-Release?

How much do I get paid for each track?

What currency am I paid in?

Why do I not get paid the full amount that I sold the track for?

How do I know how many tracks I have sold?

How do I know how many tracks have been downloaded?

When and how do I get paid?

What if I don't want to sell in different countries?

How do I get my gigs listed?

How do I publish my video?

What if I want to stop using the site?

I own a label. Can I manage multiple artists with one account?


How do I add a track?

Once you have registered
here, go to the login page and login. When you have logged in, you will see a menu with links to categories like Music and Gigs. Click on the link 'Add Track' under Music to begin adding tracks.

Back to top

How soon does my track go on sale?

As soon as you upload it.

Back to top

How many tracks can I add?

You can add as many tracks, gigs and tickets as you wish. Please note that a charge applies to each track that is uploaded. This charge is only payable after you have made some sales, and is deducted from any sales revenue that is due to you. Please refer to our
Terms and Conditions for more details.

Back to top

Do my sales count towards the official charts?

Sales of tracks on our sites count towards the Official Charts in the UK (Official Chart Company) and Ireland (IRMA Top 40)

Back to top

Do my tracks have to be downloaded to count towards the official charts?

Yes.

Furthermore, only 1 download per track per user is counted. It is not possible to rig the charts using our services.

Back to top

How do I sell tickets to my gigs?

First, set up a ticket for sale using 'Add Ticket' in Artist Administration.

This ticket then goes on sale on the site and a user can purchase it using their credit card. Each user is issued a unique Ticket ID when they purchase a ticket. This is emailed to them and they are instructed to print it out and bring it to the venue.

By clicking on the 'List' link beside each ticket product under Artist Administration, you can obtain a list of all users who have purchased tickets and the unique ticket IDs they have been issued.

You then bring this list along to the venue and check the ticket IDs being presented by the users against the list. Any user who has a valid ticket ID is admitted, and that unique ticket ID is then crossed off the list.

Back to top

What format do my tracks have to be in?

Your tracks must be in MP3 format.

Back to top

Can my tracks be DRM-enabled?

Its better than they are DRM free. Otherwise, users won't be able to play them.

Back to top

Do I have to make a preview?

No. When you upload your track, we make a preview for you. A new preview is made if you change the MP3 file associated with a track at a later date.

Back to top

Why do the images I uploaded not look right?

We crop, centre and resize images to fit with the design of our pages. If you want an image to appear exactly as you have uploaded it, you should upload an image that has square dimensions. This means that the length and height of the image should be the same. The size of the images as they appear on our pages is 214px x 214px.

Back to top

Can I set the price of my track myself?

No. We do not have control over the amount that is charged to a users mobile bill, so the charge has to be fixed according to the tariffs provided by the mobile operators.

Back to top

How does someone buy my track?

Each track has an ID. The user texts the keyword and the track ID to the shortcode advertised on the site. We send the user a PIN by return SMS. They login with this PIN and download the track.

Back to top

How do I sell from my MySpace page?

You need to do 2 things:

1. Ensure that your have entered your MySpace page URL as your URL under your Account Details on textatrack.co.uk. e.g. if your MySpace URL is www.myspace.com/myband, you should enter www.myspace.com/myband as your URL on under your Account Details on textatrack.co.uk. You must include the www.

2. Add our application to your MySpace profile. You do that from
here. Our systems are interfaced with MySpace, so you don't need to doing any cutting and pasting or re upload your tracks.

Back to top

How do I list my tracks in my MySpace page?

Any tracks you have set to be Featured Tracks will appear in your MySpace application. A maximum of 4 tracks will appear. If you have set more than 4 tracks to be Featured Tracks, the list of tracks will be randomly selected.

Any new tracks you add are set to be Featured Tracks by default.

Back to top

How does someone download my track to their phone?

A user can choose to have an internet link sent directly to their phone by inserting m after their text message.

e.g.

'track 120 m', instead of just 'track 120'

When they open this link, their phone will be directed to a a special page which contains both a download link for their track and other important information and abouting downloading the track directly to their phone.

Please note that if a user attempts to buy a Pre-Release track for Direct to Mobile download, their order will be converted to a standard Mobile Payment order. It is not possible to buy a Pre-Release track for Direct to Mobile download.

Back to top

Is it very expensive to download a track to a phone?

This depends on the price plan of the user. If the user does not have an Internet browsing package included in their price plan, it can be very expensive. The user is warned about this before they begin downloading the track.

Back to top

Can a user download to both their phone and their PC?

If a user chooses the direct phone download option, they are also given instructions about downloading the track to their PC.

If they do not choose this option, they are only given instructions for PC download.

Back to top

Do Direct to Mobile downloads work on all phones and networks?

Direct to Mobile downloads require WAP support to work. Most phones support WAP, but there are some notable exceptions. For instance, the Apple iPhone does not support WAP. Some networks do not support WAP either. However, if a user is on a network that does not support WAP, and attempts a Direct to Mobile download, they will not be charged.

Back to top

Can people can buy my tracks with their mobile in different countries?

If you have the Multisite option switched on (it is on by default) all of your material will be available for purchase by SMS in the different countries in which we operate. Please note that different keywords, tariffs and shortcodes apply in different countries.

A user cannnot buy in a different country unless their mobile account is based in that country. This means that you cannot buy in a different country when you are roaming.

Back to top

Are the SMS instructions the same for each country/site?

No.

Different keywords and shortcodes may be used in different countries. Please check the site in question for details.

However, the track ID of your MP3 will always be the same, regardless of what country it is sold in.

Back to top

Is the price of the SMS to the user the same for each country/site?

No.

Slightly different tariffs may apply in different countries. Please check the site in question for details.

Back to top

How is the 7 Day Chart calculated for each country/site?

Each country/site has its own 7 Day Chart. You can only appear in the 7 Day Chart on a particular site is that site is your Primary Site (ie the site you originally registered on). We may review this in future. We also hope to publish a Global 7 Day Chart.

Back to top

Can someone buy my track with their credit card?

Yes. All tracks and tickets available for sale on the site are available for sale via credit card. The users adds the track to their shopping cart and proceeds to checkout where they process a credit card transaction.

A user who wishes to pay by Credit Card must have an existing PayPal account or create a new PayPal account.

Back to top

How do I pre-release my track?

If you'd like your fans to be able to pre-order your track, set the Status of your Track to Pre-release and choose the date and time on which you would like it to become available for download.

Users who buy the track prior to this time and date will be sent a text saying that their purchase has been recorded and that they will be sent a reminder notice when it becomes available for download.

Please note that if a user attempts to buy a Pre-Release track for Direct to Mobile download, their order will be converted to a standard Mobile Payment order. It is not possible to buy a Pre-Release track for Direct to Mobile download.

At the Pre-release time and date, a reminder text is sent to all users who have the track on pre-order. This text will include download instructions.

The status of your track is automactically changed at this time from Pre-release to Active, so that any future purchases occur normally.

Back to top

Why don't Pre-Release tracks appear in the MySpace app?

The MySpace app facilitates direct download of tracks. Pre-release tracks are not available for direct download so they do not appear. Once a track is released it will appear.

Back to top

Is there an extra charge for Pre-release tracks?

There is a small charge (approx 5% of the purchase price of the track) for each reminder we have to send. This is deducted from your sales revenue when you seek payment.

Back to top

Can I cancel my Pre-Release and make my track Active whenever I want?

If you change the status of a track from Pre-Release to Active before its Pre-Release time and date, reminder messages to users who have purchased your track on pre-release will not be sent.

If you wish to cancel a Pre-Release, please contact support@textatrack.co.uk.

Back to top

Can a user obtain a Direct to Mobile download on Pre-Release?

No. All Pre-Release purchases are converted to PC download purchases, regarded of the SMS instruction sent by the user.

This arises due to certain rules applied by the Chart compilation companies.

Back to top

How much do I get paid for each track?

Your share of the sale depends on numerous factors. See our
Terms and Conditions for more details.

Back to top

What currency am I paid in?

All mobile sales are converted to Euros at the time of the sale. We then convert your total Euro sales figure to your local currency when we come to pay you, and make the payment to you in your local currency. Credit Card sales are processed and paid in your local currency.

Back to top

Why do I not get paid the full amount that I sold the track for?

SMS payment systems operate on the basis that the mobile operator takes a portion of the charge to the user. Fees also have to be paid to the bank that processes credit card sales. In certain instances, we also take a small portion of the fee to cover our costs. See our
Terms and Conditions for more details.

Back to top

How do I know how many tracks I have sold?

When you login, click on Manage Tracks under Music for all details about your products, sales and downloads.

Back to top

How do I know how many tracks have been downloaded?

When you login, click on Manage Tracks under Music for all details about your tracks, sales and downloads.

Back to top

When and how do I get paid?

You can request payment at any time by emailing us at info@textatrack.co.uk.

When you reach a certain minimum level of sales, we will contact you and ask you to request payment.

Payment is made by Bank Draft or PayPal, depending on your preference. Payments by Bank Draft will incur an additional fee. Please refer to our Terms and Conditions for more details.

Back to top

What if I don't want to sell in different countries?

If you only wish to sell in your own country, login and untick the Multisite option under My Account.

Back to top

How do I get my gigs listed?

You can do this in one of 2 ways:

You can add your gigs to our database under the Gigs option when you login

or

You can enter your Myspace URL in your profile under Account Details and we will import any gigs you have listed on MySpace into your account on this site. We update your gig listings from MySpace every day.

Back to top

How do I publish my video?

When you login, select Video. Instruction regarding the use of video are provided.

Back to top

What if I want to stop using the site?

Just email us at support@textatrack.co.uk and we'll disable your account.

Back to top

I own a label. Can I manage multpile artists with one account?

Our service is primarily aimed at individual artists, but we do offer a facility to labels and other agencies to process bulk ingests of catalogues from multiple artists. It is also our intention to offer a multi-artist account facility in the near future.

Please email us at support@textatrack.co.uk for more details.

Back to top

Total:£0.00


Want to advertise?

LOGIN/CLAIM TRACK
GIG GUIDE
Today 12:00
Before Machines
BBC Blackstaff House
Belfast

Today 13:30
Aaron Shanley
National Academy of Recording Arts and Sciences
Nashville, Tennessee

Today 19:00
VJB
Mandarin Hotel


Today 19:30
The 29th Chapter
Energize
Lincoln, Northeast

Today 20:00
DASTARDS
Drawbridge
Bristol

Today 20:00
Dj Wonder
L.O.G.I.K @ Russian bar
Shoreditch, London, London and South East

Today 20:00
The Fleas
Babalou
Brixton, London and South East

Today 20:00
A Plastic Rose
Conservatory Free Gig
Cheltenham

Today 21:00
Young Lust
PURPLE TURTLE READING (Headlining)
rg, Southwest

Tomorrow (13 Mar) 12:00
Noa Tylo
Fort Lauderdale Pride
FORT LAUDERDALE, Florida

Tomorrow (13 Mar) 19:30
Mohammed Yahya
/Islamic Awareness Week Event/ Strathclyde union, 90 john st Glasgow
Glasgow, Scotland

Tomorrow (13 Mar) 20:00
The Reverb
BISHOP STREET COMMUNITY CENTRE !
Derry, Northern Ireland

Tomorrow (13 Mar) 20:00
Panic Cell
Hammerfest II - with Five Finger Death Punch, Skindred, Devildriver, Iced Earth and many more!!
Prestatyn, Wales

Tomorrow (13 Mar) 20:00
Fe-nix
PA QI Mansfield
Mansfield

Tomorrow (13 Mar) 20:00
Aaron Shanley
The Belcourt Theatre
Nashville, Tennessee

Tomorrow (13 Mar) 20:00
ODi
The Spirit Store (supporting Luka Bloom)
Dundalk

Tomorrow (13 Mar) 20:00
Fe-nix
PA QI Mansfield
Mansfield

Tomorrow (13 Mar) 20:00
The Words
Power’s - OTB Night
Kilburn, London

Tomorrow (13 Mar) 20:00
The Varionis
The Square Peg supporting the Stone Roses Experience
Warrenpoint, Northern Ireland

Tomorrow (13 Mar) 20:00
DaylightSaving
C3U Tour - 333 Motherbar, Hoxton
London, London and South East

Tomorrow (13 Mar) 20:00
VJB
Staverton hall
Northampton

Tomorrow (13 Mar) 20:00
The Dunwell
Brudnell Social Club, Leeds


Tomorrow (13 Mar) 21:00
Merchandise
The Blue Cat Cafe
Heaton Moor, Stockport

Tomorrow (13 Mar) 22:00
Aaron Shanley
Commodore Grill
Nashville, Tennessee

14 Mar 12:00
Mohammed Yahya
Walk For Women/ 10 Mile Fundraising Walk for Mali Women
London, London and South East

14 Mar 19:30
Apollo 101
Livewire 1350 AM
Norwich, East

14 Mar 20:00
The Words
The Witchwood (ALL AGES GIG)
Ashton under lyne